Project / Account Manager

We are excited to add a Project Manager to our team, as a contracted, part-time role, supporting the internal team, prioritizing the client, and advocating for the client experience. This role is responsible for coordinating day-to-day communication with agency clients, ensuring projects are running smoothly. The person in this role should be organized, positive, and proactive, prioritizing communication and an excellent client experience. The Project Manager is responsible for ensuring the schedule, budget and details of a given task are well organized. They communicate between all parties to plan meetings, provide updates, and keep both internal and client teams informed about any changes to the project plan.

Personality Traits:

• Multi-tasker who can determine priorities in a multi-project agency

• Detail-oriented and strong time-management skills

• Customer-service focused with positive demeanor

• Solution-focused when faced with shifting priorities, changes, and/or demands

• Good at holding boundaries, being firm yet kind in your communication

• Excellent communicator, written and verbal

• Uplifting attitude, inspiring others to also have a positive approach

• Creative problem-solver, driven to make things better

Tasks & Responsibilities:

• Build project plan/calendar for overall workflow, considering internal tasks and client approvals

• Manage priorities and backlog

• Maintain agility amidst shifting priorities within sprint-based work

• Oversee the team’s execution to remain on time and on budget

• Coordinate communication between creative director, team members, and clients

• Manage client relationship and approval process to ensure timely feedback that is within scope

• Liaise with clients throughout each phase, updating them on project progress. 

• Enlist a proactive customer-service approach to stay ahead of client’s needs and encourage momentum.

• On-boarding and off-boarding of clients, making sure the client is familiar with agency processes. This role will be their guide.

• Look for opportunities to improve the project experience, both internally and as it relates to client satisfaction 

This Could Be You If:

• You thrive on crossing tasks off your to-do list

• You enjoy variety in your work

• The thought of managing creative projects excites you

• You love details, and consider yourself extremely organized

• You want a client-facing role

• You can advocate for those on your team

• You can advocate for the client

• You aren’t afraid to hold boundaries, asking for what is needed to complete a project on time

• You are eager to support the behind-the-scenes of a small, growing company

Bonus Points If:

• You have firsthand experience with Basecamp, and are familiar with the workflow philosophy of 37 Signals

• You have experience managing an agile workflow

• You have experience managing projects in the digital space, specifically with a marketing agency or an e-commerce brand

Compensation & Hours:

• Hours: 20-25 hours per week, to start. There is lots of room for this role to grow for the right fit.

• Compensation: $18-$25 USD per hour DOE

• Must be located in the U.S.A. or Canada. This position has the potential to be fully remote for the right candidate, but some in-office work would be preferred when needed. We are located in Fort Wayne, Indiana.

To Apply, Please Include:

• Cover letter detailing why you’re the right fit for the role.

• Resume

• Three references

• Submissions missing any of the above will not be considered

• Email to hello@oneirostudio.com with “Project Manager Application” in the subject line